TDWI CHECKLIST REPORT | SIX BEST PRACTICES TO IGNITE THE CUSTOMER EXPERIENCE WITH IOT
Becoming more customer-centric is a difficult task, but you can build an organization that delivers seamless, targeted, effective customer experiences. Analytics and advanced analytics such as machine learning (ML) are key to gaining customer insight and using this insight to drive positive customer experiences. Company success is often dependent on the customer experience.
This checklist focuses on how IoT data and analytics can be used to help drive the customer experience.